Returns and refunds

The Customer is granted the right to withdraw (right of reconsideration) from the concluded contract without penalty and without specifying the reasons, no later than the period of 14 (fourteen) days from the delivery of the product by the Courier.

For other circumstances entitling to return, see Terms and Conditions, Chapter 8.

The return request may be made:

• By logging in to their restricted area (for registered users).
• By using the appropriate procedure at https://www.rimosvet.com/en/module/returnmanager/manager (for non-registered users).
• By writing to customerservice@rimosvet.com communicating the references of the order and the products you wish to return.

Remember: you have 14 days from receipt of your order to submit your return request.

For assistance, visit https://www.rimosvet.com/en/contacts and choose your preferred method of contacting Customer Service.